Unplug the power cable for 30 seconds, then plug back in. Wait 2-3 minutes for full startup.
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KNOWLEDGE BASE
Troubleshooting guides for the most common network, security, and UniFi issues.
Network Setup
Position your router centrally, away from walls and interference sources. Consider a mesh system for larger areas.
Access your router's admin panel, navigate to port forwarding, and add rules for specific applications or services.
Security Systems
Check power connection, storage capacity, and recording schedule settings in your camera app.
Verify card/fob programming, check door sensor alignment, and ensure system has power.
Adjust sensitivity levels, set detection zones, and configure notification preferences in your security app.
UniFi Systems
Open a web browser and navigate to https://unifi.ui.com or your local controller IP address.
Ensure devices are on the same network, then adopt them through the UniFi controller interface.
Check for updates in the controller, select devices, and apply updates during maintenance windows.
Hardware Issues
Check power connections, try different outlets, and verify power adapter specifications match device requirements.
Ensure proper ventilation, clean dust from vents, and avoid placing devices in direct sunlight or enclosed spaces.
Use proper cable grades for your application, avoid tight bends, and keep power and data cables separated.
Installation
Verify power requirements, network connectivity, mounting locations, and obtain necessary permits or approvals.
Contact our team to schedule installation, prepare the site, and ensure someone will be available during the appointment.
We'll test all systems, provide training on operation, and leave you with documentation and contact information.
Billing & Account
Your invoice includes service fees, equipment charges, and any additional work performed during the billing period.
We accept credit cards, ACH transfers, and checks. Set up autopay for convenient monthly billing.
Review your service level agreement for coverage details, response times, and included services.
PROACTIVE MAINTENANCE
Simple habits that prevent the most common network and security issues
Router Restart
Restart your router monthly to clear memory and improve performance.
Monthly
Clean Cameras
Wipe camera lenses with a soft cloth to maintain clear image quality.
Monthly
Check Cables
Inspect network cables for damage, especially near moving parts or high-traffic areas.
Quarterly
Update Firmware
Keep device firmware updated for security patches and performance improvements.
As Available
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